FAQ

Good Shop / Bad Shop

 

Good Shop: Hi there! The two of us will be handling this FAQ section. So please feel free to ask us your queries and we will answer them to the best of our abilities. 

Bad Shop: "YEAH, AND THESE QUESTIONS BETTER MAKE SENSE, PAL. FOR YOUR OWN SAKE."

 

Good Shop: Before we get started, if you have any doubts or problems regarding your order, please check if we’ve already addressed your concerns in our Terms and Conditions page.

Bad Shop: “DON’T WANT YOU WASTING OUR TIME, BUSTER.”

Shipping:

 

With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details.

 

Q. How much time do you take to ship?

 

Bad Shop: “JUST WAIT TILL IT REACHES YOU, YOU IMPATIENT LITTLE-”

Good Shop: All orders usually gets shipped within 3-4 working days. So you can expect a delivery between 6-7 days.

 

Q. Any exceptions?

 

Good Shop: For orders containing either pop grips / t-shirts / posters or custom products, do expect a delivery between 12-15 days as these are made to order.

You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link. 

Bad Shop: “UGGHHH, GET A LIFE.”

 

Q. What happens if I am not available to receive my parcel?

 

Good Shop: Should you not be present when our courier attempts to deliver your parcel, our courier partner will make an attempt to reach you via a phone call or SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package.

A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to the parcel for a few days, awaiting further instructions from you, before returning the parcel to us.

Once the parcel has been shipped back to us, we will automatically cancel that order. The payment made by you towards the cancelled order will be refunded via your original mode of payment.

Also, please note that cash on delivery (COD) is a special service where we ship your order without any pre-payment. We may be forced to discontinue the option of COD in your account should you fail to accept your COD parcel when it is delivered to you.

Bad Shop: “OR YOU COULD JUST BE HOME AND SPARE US ALL THE TROUBLE.”

 

Q. Are there any conditions on the cash-on-delivery option?

 

Bad Shop: “THE ONLY CONDITION IS THAT YOU STOP BEING SUCH A PAIN IN THE-“

Good Shop: Please note that your cash-on-delivery package will be handed over to you only when complete payment has been made to the courier partner’s representative. Also, please give exact cash to avoid any inconvenience.

 

Q. What should I do if I have received only a part of my order?

 

Bad Shop: “THEN YOU LIVE WITH IT, LIFE IS FULL OF SURPRISES.” 

Good Shop: We make sure that all the products are sent to you in one package. Please mail us at hello@brownpaperbagcomics.com with the details of the missing product, but within 15 days of receiving your order. We shall check and get the problem sorted asap.

 

Q. My tracking link shows 'delivered' but I have not received the package. What do I do?

 

Bad Shop: “YOU TAKE A GOOD LOOK AT YOURSELF AND STOP BEING SUCH A LYING PIECE OF-“

Good Shop: Please drop us a mail at hello@brownpaperbagcomics.com within 24 hrs of the delivery mentioned in the tracking link. We shall check with the courier service. (Please note : We would not be able to investigate with the courier service if it is informed to us after 24 hrs.)

 

 

Return / Refund / Replacement:

 

Q. I received a damaged product. What do I do?

 

Bad Shop: “GO CRY TO SOMEONE WHO ACTUALLY CARES.” 

Good Shop: Please do not worry. Drop us a mail at hello@brownpaperbagcomics.com with images of the damaged product within 15 days of receiving the order. We will check and have the product replaced or refund your money, whichever is preferred.

 

Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.

 

Q. What do I do if I don't like the product I received?

 

Bad Shop: “THEN WHY DID YOU EVEN ORDER IT?!”

Good Shop: We do hope you don't have to check this section too often, but we really value you a lot! So, drop us a mail and you could just ship the product back to us to the address which will be given in the mail. But please note that the products purchased can be returned (unopened/unused, without damage, and with all the tags intact) within 15 days of receiving the order, and please make sure to pack the items securely to prevent any loss or damage during transit. We could provide you with a coupon code, so you could shop with us again & again & again, we just do not want to let you go. 

You can choose a refund also. The refund will be processed in 5 working days and it can reflect in your account in 7-10 business days from the refund processed date.

Please make sure that the return product is packed well to avoid any damages in transit. The product should be returned in its original state for the refund / code to be processed.

The courier charges incurred by you to send us back the product will not be refunded.

Shipping and COD charges are non-refundable.

No return / refund / exchange is possible for customised products unless it is damaged.

 

Cancellation:

 

Q. How can I cancel my order?

 

Bad Shop: “DON’T YOU DARE.”

Good Shop: Please mail us at hello@brownpaperbagcomics.com for a cancellation request if your order has not been shipped yet.

 

Q. When can I cancel my order?

 

Bad Shop: “WHEN HELL FREEZES OVER.”

Good Shop: Orders can be cancelled only if the product has not been shipped from our warehouse.

No cancellation applicable for customised products once the order is placed.

 

Q.  Can I cancel my order once the product has been shipped?

 

Bad Shop: “NO, AND YOU WON’T GET YOUR MONEY BACK.” 

Good Shop: Uh, unfortunately, Bad Shop’s got it right this time. We cannot cancel orders once the shipment is out of our store for delivery. Once shipped, we will not consider cancellation requests.

If a cancellation request does come up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.

 

Q. When do I get my refund for a cancelled order?

 

Bad Shop: “NEVER. YOUR MONEY IS MINE. MINE!” 

Good Shop: If the payment was by credit/ debit card or netbanking, the money will be refunded to your credit/ debit card or netbanking account, respectively. Typically, refunds are processed between 7- 12 working days.

 

Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay on the bank’s end.

 

Bulk Orders:

 

Good Shop: For placing bulk orders, you can email us at hello@brownpaperbagcomics.com or call us on +91-7204556468.

 

Thank you! We hope we managed to answer most of your queries. If you have a specific question that hasn’t been answered here, write to us at hello@brownpaperbagcomics.com.

 

Bad Shop: “GOODBYE, HOPE I NEVER HAVE TO SEE YOU AGAIN.”

 

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